Omnicell, Inc. IT Support Engineer in Waukegan, Illinois
IT Support Engineer
IT Support Engineer
The IT Support Engineer provides day-to-day technical support to Omnicell employees, including C-Suite level Omnicell executives, with regards to troubleshooting and repair issues.
Support, troubleshoot and repair all desktop, telecom, AV & computer equipment
Support for all requests for moves, additions, and changes for Telco and computer equipment.
Support all network equipment from the data switch to the actual endpoint, computers, phones, printers and fax machines
Update the service management system to track all incidents and requests
Build new computer systems and maintain DB for asset tracking
Create and maintain software images for user PC’s and test and evaluate new items as they become available
Deploy and encrypt laptops for field use
Process Telkom and computer hardware and software requests
Test and evaluate new technologies and be prepared to adopt and test as the company evolves
Required Knowledge and Skills:
Experience providing technical support to remote user populations
Ability to support users in a clear and respectful manner both over the phone and in person
Ability to communicate clearly, both verbally and in writing, with non-technical users
Excellent customer service and interpersonal skills
Significant knowledge in Microsoft (MS) Windows Operating systems, Microsoft Office, Active Directory, Exchange/Outlook and other MS products.
Experience with LAN/WAN TCP/IP networks, and Cisco VPN.
Ability to resolve application issues, handle virus situations, and troubleshoot and
maintain software and hardware
Excellent problem solving skills with the ability to manage a problem through to resolution
Excellent time/task management and organizational skills
High energy level and ability to work effectively with minimal supervision
Ability to work under pressure and to adapt to a rapidly changing environment
Associates Degree (or in lieu of Associates Degree, High School diploma/GED and 2+ years demonstrated work experience in IT hardware & software troubleshooting)
Minimum 3+ years of experience working in an enterprise IT environment or military environment diagnosing and resolving various computer hardware and software related problems
Solid understanding and at least 1 year of experience working with Active Directory, TCP/IP, DNS, VPN, Citrix and the Internet
Experience providing telephone support in an enterprise IT environment is required
Experience utilizing Helpdesk ticketing system (Cherwell preferred)
Standard work hours with flexibility for occasional overtime.
Some lifting and bending under desks required
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.