Omnicell, Inc. Technical Service Engineer in Toronto, Canada
Technical Service Engineer
Technical Service Engineer:
Omnicell Technical Service (Field) Engineers (TSE) provide troubleshooting, repair services and scheduled preventive maintenance for the Omnicell’s pharmacy and supply automation solutions at customer sites within a designated geographic area. Omnicell TSEs are dispatched as needed by Omnicell’s 24x7 Call Center. Although TSEs focus mainly on hardware repairs, the Omnicell solutions are a combination of hardware and software and TSEs work with both
On site troubleshooting and repair of customer problems on Omnicell products
Meet company guidelines for response time and service levels
Differentiate between hardware and software product problems
Collect and report all customer and problem data in Omnicell database
Escalate product bugs, malfunctions, and design issues through support channels for resolution
Provide support coverage 24 hour/7day a week
Frequent local travel in primary area
Provide backup support in adjacent areas as needed
Participation in various staff meetings
Manage territory service quality and customer satisfaction; parts inventory and RMA process; and software updates
Participate in various field projects as necessary
Troubleshoot customer issues over phone and provide remote support
Provide home work space and space for trunk stock inventory
Knowledge and Skills:
Computer skills in the following areas: Database, Word Processing, Spreadsheets, & Graphics.
Computer systems skills: Windows 7, XP, 2003 SQL, Firefox & Networking
Basic electronics knowledge
Possess and excellence in speaking and writing English
Excellent interpersonal communication skills with the ability to work well with customers
Must have good organization skills
Must be able to lift 50 lbs. to approximate 5 ft. height
evaluate multiple customer issues and set priorities
Note:The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.
- Associate degree/Technical Certification with demonstrated work experience troubleshooting and repairing electro-mechanical systems. (In lieu of Associates degree, a highschool diploma/GED with at least 5 years of demonstrated work experience troubleshooting and repairing electromechanical systems is required)
Bachlor degree in Electronics, Computer Science, or Engineering
Coursework in Network Engineering, Robotics or Electronics
Experience working in a hospital environment a plus
Field based position
On call 24/7 days a week
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.