Omnicell, Inc. Beta Project Manager in Cranberry Township, Pennsylvania

Beta Project Manager

Description

Beta Project Manager

Omnicell has an exciting opportunity to join our Clinical Beta Team as a Beta Project Manager at our Cranberry Twp., PA facility. The Beta Project Manager plays a role in the development and validation of next-generation medication management solutions. It requires a passion for ensuring that pre-Generally Available (GA) products meet our internal and external customers’ needs, have been validated in the field, and are properly transitioned to our Field Operations teams who will implement and support them. This person is responsible for providing general project management services and operational support for our most complex products and services requiring validation at our Beta sites. The incumbent will be the primary Omnicell representative for Beta customers, handling a wide range of customer interactions including requirements clarification, project planning, test planning, product validation, and troubleshooting. As a key stakeholder on the product development team, this person provides operational feedback to the team. When development products are ready for deployment to customer sites, this position engages in product installation and testing, and ensures that the required operational processes, tools, support materials, documentation, and training are in place so that our core operations teams are set-up for long-term success upon declaration of General Availability.

Responsibilities:

  • Participate in workshops or other product design activities to provide input into operational workflows.

  • Participate actively with core product development teams, product management workshops, design reviews, stakeholder meetings, and Beta activities providing input to ensure that development products are installable, the product enhancements will meet customer needs and that the implementation process is repeatable and sustainable.

  • Work with Product Management, Agile Product Owner (APO) and System Engineering and Directors of Systems Integration to define customer validation success metrics, plans, and timelines.

  • Work with Product Management, APO, System Engineering, Directors of Systems Integration to produce qualitative and quantitative product assessments to product development teams and management.

  • Assess whether or not existing pool of Beta customers can be utilized for specific Beta test opportunities.

  • Represent the Beta Team function to both our Product Development Team(s) and our External Beta customers.

  • Manage individual Beta or Field Test customer Beta contract adherence, system integration issues, and overall Beta customer satisfaction.

  • Evaluate product readiness prior to Beta implementation.

  • Act as primary project management resource for the Implementation / upgrade of Beta product at our Beta customer sites.

  • Manage internal and external stakeholder expectations to ensure alignment with the overall project/program objectives.

  • Establish regular communication strategy (status meetings, calls, etc.) with appropriate project stakeholders (internal and external).

  • Review and test deliverables defined in Beta Plan (e.g., documents, tools, support materials) in the customer environment / Assess any operational components that require editing or creation (e.g.,).

  • Document Feedback about product function observed at our Beta sites in the Team Foundation Server (TFS) system.

  • Attend appropriate meetings to provide verbal feedback about product function observed at our Beta sites.

  • Evaluate product readiness prior to GA declaration.

  • Continually seek opportunities to increase customer satisfaction and deepen customer relationships.

  • Develop implementation and support “best practices,” and provide constructive feedback on implementation considerations for deployment of new products and software releases.

  • Collaborate with designated Field Operations team members to create operational documentation including Implementation and Best Practice guides, Knowledge Share Documents, Test Scripts (e.g., Interface Test Script), Project Schedules and other field-facing tools.

  • Collaborate with Training teams to transfer product knowledge for use in the development of employee and customer-facing education on new products and software releases.

Required Knowledge/Skills:

  • Ability to learn new technologies in non-traditional ways, before formal classes and documentation are available.

  • Ability to create new methods and procedures to advance team initiatives.

  • Ability to deal with uncertainty and to work productively with constantly changing requirements, specifications, and priorities during the agile development process.

  • Exceptional interpersonal and communication skills (both verbal and written) and comfort level with direct communication to the senior management level.

  • Desire to help other departments in the company as well as external customers succeed through development of field-tested training, best practices, lessons learned and related programs.

  • Desire to lead team members through the execution of project activities.

  • PC skills with strong Word, Excel, Power Point, Visio, and SharePoint capabilities.

  • Detail oriented with excellent problem solving, organization, and time management skills.

Basic Qualifications:

  • Bachelor’s Degree + 5 years of work experience within software, implementation, training and/or documentation in a hospital and/or a healthcare vendor setting. OR

  • Associates Degree + 7 years of work experience within software, implementation, training and/or documentation in a hospital and/or a healthcare vendor setting.

  • Experience with pharmacy or nursing operations and workflows.

  • Demonstrated history of cross-functional collaboration, customer-focus and ability to create visible value.

Preferred Qualifications:

  • Master’s Degree.

  • Project Management (PMP) certification.

  • Experience with health-system level medication management operations (central pharmacy, nursing, supply chain, etc.).

  • Specific knowledge of Omnicell product offerings and customer base.

  • Passion for driving operational success within new product launches.

Work Conditions:

  • Office Environment.

  • Position requires 30 - 70% travel.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.