Job Information
Omnicell, Inc. Field Service Engineer II in Columbus, Ohio
What's in it for you?
You can apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals. Your work will help optimize healthcare delivery, directly impacting patient lives.
Learn pharmacy + nursing workflows and how medication management systems significantly drive efficiency, reduce wasteful spending, and drive higher quality patient care.
Opportunities for advancement learning specialized automated or robotic products
Field Service Engineer Level I Responsibilities and Qualifications :
- As a Level I Engineer, your work will involve moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions. You will regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
Basic Qualifications:
- Bachelor’s Degree in Engineering/Technology or related discipline; or
Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Preferred Qualifications:
Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
Coursework in Network Engineering, Robotics, or Electronics
Experience working in a hospital environment
Field Service Engineer Level II Responsibilities and Qualifications :
As a Level II Engineer, you will take on more advanced responsibilities. You will independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. You will regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope. You will also be able to provide coaching and mentoring as needed.
Basic Qualifications:
- Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR
Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Preferred Qualifications:
Bachelor’s Degree in Engineering/Technology or related discipline and one year experience troubleshooting and repairing electronic, mechanical, or computer devices.
Coursework in Network Engineering, Robotics or Electronics
Experience working in a hospital environment
Knowledge of FDA regulations for medical devices and Quality Management Systems
Shared Responsibilities for both Levels :
Thoroughly document all service events according to Omnicell's policies and procedures.
Meet company guidelines for response time and service levels
Escalate product bugs, malfunctions, and design issues through support channels.
Participate in various staff meetings
Maintain service quality and customer satisfaction
Manage parts inventory and return materials process
Work Conditions for both Levels :
Must be able to lift 50 lbs. to approximately 5 ft. high
Available 24 hours a day, Monday through Friday, and for weekend on-call rotations
Frequent local travel in the primary area
Backup support in adjacent areas as needed
Provide work area at home and space for trunk stock inventory
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of _ robotics, smart devices, intelligent software, and expert services _ is helping healthcare facilities worldwide _ to improve business and clinical outcomes_ _ as they move closer to the industry vision of the Autonomous Pharmacy. _
Our guiding principles inform everything we do:
As Passionate Transformers , we find a better way to innovate relentlessly.
Being Mission Driven, we consistently deliver on our promises.
Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
In Doing the Right Thing , we lead by example in ALL we do.
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
Job Identification: 2621
Job Category: Service
Posting Date: 03/21/2024, 3:31 PM
Job Schedule: Full time
Locations: Cambridge, OH, United States
Columbus, OH, United States
Job Level: Experienced
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.