Job Information
Omnicell, Inc. Field Service Engineer in Brisbane, Australia
Technical Field Service Engineer - Medical Automation
Brisbane QLD
Field Engineering (Engineering)
Full time
Key Responsibilities:
• Provide technical service to the engineering team.
• Demonstrate competence in various engineering disciplines, particularly related to RDS & PS24 products.
• Conduct planned routine maintenance and corrective tasks on products and associated computer systems.
• Perform duties in a professional and courteous manner, promoting company interests.
• Manage car stock control effectively and complete service administration tasks promptly.
• Provide customer training and instruction as necessary.
• Handle Incotec tickets & tasks efficiently.
• Act as a key contact point for customers in the designated region.
• Report to the Field Service Team Lead Australia and matrix report to the Sr Manager Service.
• Support Helpdesk and non-technical teams in other departments.
• Undertake any other duties within the role as required.
Minimum Job Requirements:
• Higher education qualification HNC/ONC in Mechanical, Electrical, Electronics Engineering, or Mechatronics, or proven career history in field service or technical service.
• Willingness to learn new products and technology.
Experience:
• Minimum three years of experience in customer support within the technology industry.
• Extensive field service experience, engaging directly with customers.
• Experience in fault diagnosis, troubleshooting, repair, or design of electrical/electronic circuits.
• Experience with various systems and components including high-value machinery, pneumatic systems, sensors, computers, servo motors, etc.
• Proficiency in using relevant software packages such as Microsoft Word & Excel.
• Understanding of the Healthcare/Pharmaceutical industry is desirable.
Skills:
• Clear communication skills.
• Ability to build and lead teams.
• Strong written and verbal communication skills.
• Conflict resolution and negotiation skills.
• Collaborative teamwork skills.
• Adaptability to change.
• Listening skills.
• Attention to detail.
• Acceptance of constructive criticism.
• Ability to react effectively to uncertainties.
• Commitment to cost reduction/control.
• Coaching and mentoring abilities.
• Proficiency in Microsoft Office.
• Advanced troubleshooting and communication skills.
Aptitude:
• Willingness to learn and troubleshoot.
• Flexibility to travel and work away from home.
• Good communication and customer-facing skills.
• Possession of a clean driving license.
Working Conditions:
• Home-based hybrid working, living near motorway networks.
• Travel throughout Australia required for field service work and training.
• Occasional travel to the UK for training.
• Role involves scheduled maintenance, ad hoc support calls, parts replacement, fault-finding, safety checks, and stock counting.
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of _ robotics, smart devices, intelligent software, and expert services _ is helping healthcare facilities worldwide _ to improve business and clinical outcomes_ _ as they move closer to the industry vision of the Autonomous Pharmacy. _
Our guiding principles inform everything we do:
As Passionate Transformers , we find a better way to innovate relentlessly.
Being Mission Driven, we consistently deliver on our promises.
Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
In Doing the Right Thing , we lead by example in ALL we do.
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
Job Identification: 2574
Job Category: Service
Posting Date: 03/19/2024, 2:49 PM
Job Schedule: Full time
Locations: Brisbane, Queensland, Australia
Melbourne, Victoria, Australia
Job Level: Experienced
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.